Privacy Policy

Privacy Policy – Effective June 19, 2008

AbleNet, Inc. (also referred to as “AbleNet” and “we”) takes your privacy seriously.  Below is our privacy policy.

BY SUBMITTING PERSONAL INFORMATION TO ABLENET, AND/OR BY USING OUR WEBSITE, YOU AGREE THAT ABLENET MAY COLLECT, USE, AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. IF YOU PROVIDE ABLENET WITH PERSONAL INFORMATION OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE CONSENT AND PERMISSION OF THE THIRD PARTY TO PROVIDE ABLENET WITH SUCH INFORMATION AND THAT SUCH INFORMATION IS TRUE, ACCURATE, AND COMPLETE.

If you do not agree with the below terms, do not provide us with any personal information. If you choose not to provide us with such personal information, we may not be able to offer you the services and products offered through our website.

Your use of the website is subject to our Terms of Use. You agree that you have read our Terms of Use, and you agree to its terms.

Collection and Use of Information

General Overview. AbleNet collects personal information from you only when you affirmatively provide it to us. Personal information means information that can be linked to a specific individual, including your first and last name, telephone number, postal and e-mail addresses, and, in some cases, billing information when you purchase products (such as credit card number, cardholder name, and expiration date). We also may request information about your company, school district, school building, title, affiliation, company size, estimated revenues, number of students serviced, and types of students you work with. We will also collect similar information for third parties whose information you enter on our website and other information in order to complete the purchase. We require such information so that we can process, fulfill, and confirm your order and keep you updated on your order. If you are an interested distributor or a sales representative, we also collect additional information that you may provide to us through our website. Such information includes your entity’s name, postal and email address, phone, size, number of years in business, marketing models, accounting information, and other business information that may be requested on the webpage where you can submit such information. We use this information to evaluate whether to enter into a business relationship with you as our distributor or sales representative.

Member Profile. You may choose to complete your online member profile by providing AbleNet with your name, company name, postal and email address, telephone number, credit card billing information, unique login name, and unique password. This information is primarily used to (i) make your orders on our website quicker and easier so that you do not have to re-enter such information repeatedly, (ii) allow us to keep you informed about your orders and to contact you with updated order information, (iii) make product and service improvements to our website, and (iv) customize the content of our website to your needs.

Your Information From Other Sources. We may obtain information about you from our business partners and other independent third-party sources and add it to our account information. For example, we may obtain more current delivery and address information, which we use to correct our records and to facilitate proper delivery of your purchases.

Your Comments, Submissions, and Customer Service.  When you email, write, or call us or our customer service, we collect contact information (name, phone number, mailing address, or e-mail address), information about the relevant purchase as necessary to assist you and any other information that you may provide. For example, if you call for assistance with a preexisting purchase, we may request your contact and billing information. We welcome all feedback about our website, products, and services. The content of any comments, suggestions, questions, information, and feedback received by AbleNet shall be deemed non-confidential. Any comments or materials sent to AbleNet through this website, including all feedback, questions, comments, suggestions, and the like, shall become the sole property of AbleNet. AbleNet shall be free to use any such suggestions, comments, concepts, and the like for any and all purposes of its sole choosing, without payment of any compensation.  For additional terms and more information, please refer to “Your Submissions” Section in our Terms of Use.

Contests, Promotions, Raffles, or Sweepstakes. We may offer you the chance to win products or other prizes by sponsoring contests, promotions, raffles, or sweepstakes. If you choose to participate, we will collect personal information, such as your name, phone number, postal and e-mail addresses, and other information that we may request for such contest, promotion, raffle, or sweepstakes. We will use contact information to notify you if you win. We may send you additional communication if you enter into our contests, promotions, raffles, or sweepstakes.  If a third party administers the contest, your participation may be subject to the third party's terms and conditions and privacy policy. Detailed information about these terms will be provided on the applicable form you will be asked to fill out.

Surveys. We value your comments and periodically may invite you to participate in a survey, which is entirely voluntary and up to you on whether to participate. We will collect the responses you provide and will make them anonymous to aggregate them with those of other participants. We will use such survey data to develop promotions and product improvements to our website.

Product Information and Customer Lists. You may voluntarily opt in to subscribe to our optional newsletters and product update benefits so that we can inform you of the latest product information that may be of interest to you. You will be asked whether you would like to subscribe to our optional newsletters and product update benefits when you order a product through our website.  You may also request that we add you to our newsletter and product update mailings by contacting customer service. If you subscribe to our newsletters and product updates, you will receive promotional communication from AbleNet. Information collected, including from the orders that you place, may be used to create customer lists for which you may be sent promotional materials. Customer lists are solely for AbleNet’s use and will not be shared, rented, or sold to third parties except in connection with a corporate transaction such as divestiture, merger, consolidation, or asset sale.

Automatic Data.  We collect aggregated information, recorded in any form, about one or more individuals where the identity of the individual(s) is not known and cannot be inferred from information. We may use such aggregated data to describe our user base to current or potential partners investors, to better understand and respond to market needs and preferences, and to build a higher quality and more effective website. 

Cookies & Other Tracking Technologies. Cookies are used on this shopping site to keep track of the contents in your shopping cart and to store delivery addresses if the address book is used. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and choosing to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. We may also use pixel tags and other tracking technologies to better understand how our website is used, navigated, how many visitors use our website, the length and frequency of visit on our site, the searches in our database, the types of operating platforms and systems used by our guests, IP addresses of our visitors, and the IP addresses from which visitors connect to our website. We also may collect information about your online activity, such as products viewed and purchases made. Such automatic information helps us customize your user experience, offer more quality products and effective services, and identify any bugs or problems experienced by users on our website. We may also insert pixel tags and other similar technologies when you forward communication sent to you by AbleNet or forward one of our webpages by using “send to a friend” or “forward to a friend” feature.  Pixel tags help us measure the effectiveness of our communications. 

Other Uses of Information Collected. 
In addition to the uses already discussed in the above sections, we also use the information we collect as follows:

• manage and administer your account, such as collecting and processing payments;
• inform you of new features on our website;
• communicate with you in general;
• respond to your questions and comments;
• improve our website, products, and services;
• enforce our Terms of Use;
• resolve disputes;
• diagnose bugs and technical issues within our site;
• investigate, protect, and prevent potentially prohibited or illegal activities, such as fraud, breach of contract, and theft, to ensure the safety of our customers and others;
• market our products and services to you; and
• audit compliance with our policies and contractual obligations.

Disclosure of Your Information

We may share your information with the following third parties:
Third Party Providers – We utilize third party providers to perform services or functions on our behalf, including credit card processing, certain customer service functions, surveys, etc. Such third party providers of AbleNet will have access to your personal information only to the extent needed to perform their functions. Such third parties cannot use your information for any other purpose.
Legal Authorities – We may also share your information with legal authorities and government agencies (i) in response to subpoenas, court orders, or other legal procedures, including any requests by the United States government, (ii) to establish or exercise our legal rights and to defend against legal claims, and (iii) as is otherwise required by law.
Other -- we reserve the right to share or transfer any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party or in the unlikely event of bankruptcy. We may also share your information with our insurers and other regulatory agencies. Finally, we reserve the right to share information within AbleNet and its affiliates.

Safeguarding Your Personal Information

If you choose to contact us through the website, you should be aware that any information transmitted electronically might not be secure. We assume no liability for the loss of any information that you transmit to us via the web. However, should you choose to pay by credit card when making an order, reservation, or purchase on the website, your card details are encrypted for the transaction. Your personal information will be stored in locations and on servers controlled by us, located either at our offices or at offices of our server providers.

Opting Out

You may opt out at any time from receiving our emails by contacting us at customerservice@ablenetinc.com or by calling us at 1-800-322-0956 and our communications will also include instructions on how to unsubscribe and inform us of your preferences if you decide that you do not want to receive any particular communication from us. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions with AbleNet, without offering you the opportunity to opt out of receiving them.

California Privacy Rights

If you reside in California, you may submit a request to us asking for information regarding (1) the categories of personal information that we may share with third parties and (2) a list of the names and addresses of all third parties with whom we have shared such information for their marketing purposes during the previous calendar year. To request this information, please submit a request to customerservice@ablenetinc.com

Minors

Minors are not eligible to use or purchase products or services through our website. We will not knowingly collect personal information from any minor and will not use this information if we discover that it has been provided by minor.

External Links

This website may include links to other websites on the Internet that are owned and operated by our affiliates, vendors, and other third parties ("External Websites"). You acknowledge that AbleNet is not responsible for the availability or content of products, services, information, or materials located on or available through any External Website. You should contact the Website administrator or Webmaster for those External Websites if you have any concerns regarding any matter related to or available from such External Websites, including without limitation the privacy practices of such Websites.

Changes to the Privacy Policy
Please note that we reserve the right to update our privacy policy from time to time. We will post our changes to the privacy policy here. Please check back frequently to view our most updated privacy policy terms. If we change our privacy policy in any material way, we will obtain the required consents under the applicable privacy laws. If at any time our privacy policy is unacceptable to you, you may request that we remove your personal information from our records by contacting us.

Contact Us
If you have any questions about our privacy policy, please contact us:
Email: customerservice@ablenetinc.com
Phone: 1-800-322-0956
Address: AbleNet Inc.
2808 Fairview Avenue No.
Roseville, MN 55113
Contact Information
If you have questions regarding the AbleNet Privacy Policy, please feel free to contact us.

 

AbleNet, Inc.
2625 Patton Road
Roseville, MN
55113-1308
800-322-0956 U.S. & Canada
651-294-2200 outside U.S.
fax 651-294-2259 (business)
fax 651-294-2222 (orders)

 

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