AbleNet 360 Support Program

As a world leader in assistive technology, curriculum and services, AbleNet is committed to developing and manufacturing high-quality products, and providing continuous support to our customers. With AbleNet 360 Support, you will receive unmatched support before you purchase your AbleNet product, during your purchase, and after you have received and used your AbleNet product.
360 Support Program
Pre-Purchase Support

  • Product information available 24/7 at www.ablenetinc.com
  • Customer Service available to answer questions or help find a solution via phone, email, or web chat Monday through Friday
  • For larger, more complex technology purchases, a product consultant is available to ensure the right solutions are chosen
  • For curriculum programs, a pre-purchase consultation, webinar, product loan program, and other supports are made available to help you fully understand the curriculum and benefits to the student and staff implementing the curriculum
  • Loan units of some specialty technology like myGaze and environmental control units are available
  • Full-service funding support to help get dedicated speech generating devices funded by Medicare, Medicaid, or private insurance
  • Pre-purchase quotes are available upon request to assist in seeking purchase approval
    At Time of Purchase Support
  • Place an order by phone, email, fax, or 24/7 online
  • Customer Service available to answer questions and help with ordering
  • Most orders are filled and shipped within 1-business day of an order being received to ensure you get your products quickly
  • When ordering, you receive updates on your order to know when it ships
    Post-Purchase Support
  • Product videos and manuals available 24/7 at www.ablenetinc.com
  • Technical Support available to answer questions and help get you started via phone, email, or web chat Monday through Friday
  • Explore strategies and ideas on how to use products with Remarkable Ideas or AbleNet University Webinars
  • 2-year manufacturer’s warranty on most AbleNet products
  • 30-day return policy on most AbleNet products
  • Repair program for new or old products that have been damaged
  • Product replacement program that allows you to trade in older technology for a discount on new technology
  • All curriculum programs include a free online Members Only website that includes lesson videos, teaching strategies, additional lessons, reproducibles, and other program supports
  • Onsite or webinar training for curricular programs. After a training has taken place, a follow-up webinar is conducted to ensure everything is going well and to answer any new questions that arise during implementation
    Other supports that are only made possible because you support AbleNet
  • FREE SoundingBoard iOS AAC app
  • FREE Action Dictionary available in the iBookstore
  • FREE Symbol Overlay Maker for AbleNet SGDs and some AbleNet switches
  • FREE AbleNet University live and recorded webinars
  • Community donations to help support local events