Help

How can I place an order?

You can place your order online at www.ablenetinc.com


Do you accept purchase orders?

Yes, we accept Purchase Orders from schools, governments, municipalities and pre-approved accounts.  Purchase orders can be used with your online account or emailed to [email protected]


What is your credit card process?

When you place your order using a credit card, we will charge your card for the full value of the order.


Can I place an order with you if I live outside of the US?

AbleNet ships to only addresses within the 50 US States, APO/ FPO Military addresses and US Territories. Customers who would like to purchase our products but do not meet these criterea can order through one of our Reseller Partners. Click here to find a reseller.


Tax Exempt?

Awesome! Just email copy of your tax exempt form to [email protected].


How do I receive free standard shipping?

All orders receive free standard shipping!


What is your shipping policy?

Please allow up to 48-hours for your order to be processed and shipped. Once your order has been shipped, you will receive an e-mail notification containing the shipment’s tracking number so that you may track the progress of the package(s).


How long will it take for my order to arrive?

Orders shipped via UPS Ground will generally arrive within 1-5 business days based on the delivery location. Most orders are processed and shipped within 24-48 hours of order placement. Tracking numbers are provided the day of shipment via email or available on your online account.


Can I expedite my order?

Contact Customer Service at [email protected]


How can I track my order?

We will send you an email with your tracking number once your order has shipped. You may also track your shipment by signing into My Account and viewing My Orders.


What if I did not receive my complete order? How do I know when the remainder of my order will ship?

We make every attempt not to back-order items. In the instances where back-orders do occur, a back-order notification will be sent via email to you.


Not what you needed?

Don’t worry, we have a 30-day return policy. Just make sure the product and packaging are in new unused condition, if not, a restock fee may apply. Some items might not apply such as custom built products or if indicated on the product.

If you need to return an AbleNet product contact Customer Service regarding your request.


How do I clean my AbleNet device?

Cleaning and disinfecting your AbleNet device between uses is essential to the health and safety of the user. Learn more


What is AbleNet's process for cleaning and disinfecting?

AbleNet follows a series of procedures for receiving, cleaning and disinfecting, and shipping products to minimize the risk of transmitting an infectious disease to anyone who interacts with the product. Learn more


Is my product covered under warranty?

AbleNet offers a limited manufacturer’s warranty on all AbleNet manufactured products for up to 2 years from the original purchase date. This warranty covers defects in materials and manufacturing for two full years from the date of purchase. Any non-AbleNet Manufactured products include the original Manufacturer’s Warranty when purchased. This warranty is held to the standards and stipulations of the original manufacturer of the product.

If you are experiencing an issue with your AbleNet product contact Technical Support.

For complete warranty details, download our full Product Warranty Policy.


Can I get a copy of your W-9 Form?

Yes, download AbleNet's W-9