Product Repair Process

Repair RequestRepair PolicyWarranty Policy

Repair Request Form

If you are an AbleNet Reseller please log in and complete the Warranty Replacement form on the Reseller Portal.
  • Contact Information

  • Billing Information

  • Shipping Information

  • Product Information

  • Please list out all products. Include the product name, AbleNet SKU, and quantity of each item.
Should you experience difficulties with your AbleNet device, our Technical Support team will work with you to troubleshoot the problem and exhaust all possible options before asking you to return the device to AbleNet for repair. In many cases, we are able to resolve the issue over the phone, email, or chat.
If it is determined that your device must be returned for repair, a Repair Quote will be issued. This quote number provides our Technical Support team with specific information regarding the nature of the problem and allows them to complete the repair as quickly as possible. The quote also ensures that we have all of the proper contact information before the device is received and repaired.
Repairs for devices that are not covered by a warranty can be paid for by check, credit card (Visa, MasterCard, American Express, and Discover) or Purchase Order, if approved. If you plan to pay for a repair with a purchase order, a physical copy of the Purchase Order will need to be provided.
Repair Procedure

Step 1: Complete the online request form

Step 2: Repair Quote will be issued

Step 3: Send your product and payment, along with a copy of your Repair Quote, to us:

AbleNet, Inc.
Attn: Repair Quote Number
2625 Patton Road
Roseville, MN 55113

For additional information contact AbleNet Technical Support.

AbleNet manufactured products include a Two Year Limited Warranty. This warranty is against defects in materials and manufacturing for two full years from the date of purchase.
Non-AbleNet manufactured products include the original manufacturer’s warranty. This warranty is held to the standards and stipulations of the original manufacture of the product.
Click here to download our full product warranty policy.