Best-in-class Service Guiding Principles


AbleNet provides best-in-class service and support. Being able to reach a live person and offering free standard shipping on all orders are just two ways we provide best-in-class service and support today. Here are some of the great ways AbleNet provides best-in-class service and support today:

  • Live technical support and customer service teams are available Monday through Friday to support you via phone, email, and online chat. We’re here to answer questions, help you find the right solution, help you get started using a new product, and more.
  • Ablenet customer service and technical support teams strive to reply to all email and voicemail inquiries within 4-hours.
  • AbleNet My Way solutions experts help you put together custom kits of assistive technology to meet the unique needs of every classroom in your school or district.
  • Every AbleNet team member is ready to assist you in any way they can. If one team member doesn’t know the answer, they will find another team member who does.
  • When AbleNet does not have a solution, we recommend solutions from outside vendors that may meet customer needs.
  • AbleNet manufactured products include a 2-year manufacturer warranty against defects.
  • AbleNet has implemented an expedited credit process for resellers who have received a defective product.
  • AbleNet invested in website technology to make an easy-to-use portal for product information, ordering and order tracking, and support that is available 24/7.
  • AbleNet offers opportunities to ask questions and provide feedback via Facebook, Twitter, LinkedIn, and YouTube.
  • All orders receive free standard shipping.
  • AbleNet proactively monitors UPS shipment tracking to ensure delivery without any issues.
  • AbleNet invests in inventory and 99% of all orders ship within 1-business day.
  • AbleNet offers a 30-day return policy for products that do not meet the needs of the user. We issue credits for returns within 24-hours. Some restrictions apply to returned products.
  • AbleNet conducts frequent surveys to request feedback on how we’re doing. We review all responses and follow-up to the survey respondent to better understand their issue or provide them with a solution to a problem they are experiencing.
  • AbleNet uses a CRM system to capture detailed notes about every customer interaction. We review this data to see if there are ways we can improve our service or products.
  • AbleNet uses online meeting booking and virtual meeting technology so you can quickly schedule time with AbleNet that is convenient for you.
  • AbleNet offers a product replacement discount up to 30% when you replace non-working or aging assistive technology with new AbleNet assistive technology.
  • For AbleNet resellers who do operate retail stores, AbleNet products come in retail-ready packaging.
  • The same day you place an order for a QuickTalker Freestyle communication device it is shipped.
  • AbleNet’s funding team confirms benefit eligibility before requesting a full funding packet for QuickTalker Freestyle.